Support

We're a small team and we read every message. Most replies arrive within 24 hours, often faster.

Email us support at timecardrobot dot com

Manage your subscription

All TimeCardRobot subscriptions are billed through your Apple ID, so changes happen in Apple's settings — not inside the app.

  • View or cancel: open System Settings › your Apple ID › Subscriptions › TimeCardRobot. Canceling stops auto-renewal but keeps access until the end of your current period.
  • Restore purchases on a new device: install TimeCardRobot from the App Store, then in the app's paywall click Restore Purchases. Make sure you're signed into the same Apple ID that made the original purchase.
  • Lifetime purchase not unlocking? Same fix — click Restore Purchases in the paywall. Lifetime is tied to your Apple ID, not the specific device.
  • Refunds: Apple handles refunds directly at reportaproblem.apple.com. We can't refund App Store purchases on your behalf.

Common issues

iCloud sync isn't working / my data is missing on another device. Confirm both devices are signed into the same Apple ID, that iCloud is enabled for TimeCardRobot (System Settings › your Apple ID › iCloud › Saved to iCloud › TimeCardRobot toggle on), and that both devices are online. Initial sync can take a few minutes for large libraries.

Back up your data. TimeCardRobot keeps automatic backups for you — open Settings › Backups to see them, make one on demand, or restore from a .tcrbackup file. To archive or hand off a single production, right-click it in the sidebar and choose Export Show. Library files exported by earlier versions still open via File › Import Show Library. Stash copies in iCloud Drive, Dropbox, or wherever you keep backups.

Free trial ended too quickly. The 30-day in-app trial starts when you first open the app. If you're seeing the paywall sooner than expected, you may have a previous install on the same Apple ID. Email us with the date of first install and we'll sort it out.

System requirements

  • iOS / iPadOS 18.0 or later, or macOS 15.0 (Sequoia) or later
  • An Apple ID signed into the App Store
  • An iCloud account with iCloud Drive enabled — only required for sync across multiple devices

More resources

  • FAQ — answers to common questions about features, contracts, and pricing
  • Privacy Policy — how your data is stored and synced
  • Terms of Use — Apple's standard EULA, applicable to all App Store purchases